Frequently asked questions

QRitique helps businesses collect verified customer critiques through QR codes and reward customers with return-visit discount vouchers.

A customer scans the business QR code, chooses a 1-5 star rating, writes a short critique, enters their contact details, and verifies their email address.

Email verification helps reduce fake submissions, confirms the customer can receive their voucher, and gives businesses more reliable feedback.

A voucher is created after the customer verifies their email address. The customer receives the voucher QR code by email and the business can track it in the dashboard.

No. A voucher is designed for single use. Once redeemed, it is marked as redeemed and moved into the archived voucher area for record keeping.

Businesses can view critiques in the dashboard, bookmark important ones, archive older ones, and open each critique to read the full details.

No. Critiques are only available to the business that received them inside its dashboard. They are not published publicly for other visitors to browse.

Archived critiques are stored separately for organisation, but they can still be kept as part of the business record where reporting needs require it.

QRitique collects the information needed to verify and manage a critique: name, email address, optional phone number, rating, critique message, verification status, and voucher activity.

Yes. Businesses can update profile details such as name, category, description, address, contact details, website, and imagery from the dashboard profile area.

Use the Support Ticket link in the footer to contact QRitique. Customers can also contact the business directly for questions about a specific voucher or visit.